Motor Ombudsman’s Knowledge Base Tops Million Views  

The Motor Ombudsman’s Knowledge Base, designed to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car, has achieved the milestone of one million views since launching in January 2019.

The Knowledge Base now encompasses over 180 Q&A-style articles, which provide responses to commonly asked consumer questions, ranging from electric vehicles, to putting down a deposit and buying a new car.  It has quickly become a ‘go to’ resource for customers.

The Knowledge Base can be accessed via the ‘Find an answer’ button at the top of every page of

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “We are delighted to start 2022 by celebrating such a key milestone for our online Knowledge Base. It is encouraging to see first-hand how valuable this resource has proved for consumers during the past three years, and how it has become a ‘go-to destination’ for motoring-related information.”