Kia UK has been running a series of intensive development programmes to give Kia dealership staff specialist leadership and development skills.
The programme consists of ten workshops looking at practical management and leadership techniques covering all key areas of the retail business, each one helping the delegate to ensure their dealership can deliver outstanding customer experiences.
Recent attendees have had to manage with the course being completely online, whereas previously the course involved 100 per cent in face-to-face learning. They had to work doubly hard to develop and maintain relationships, sharing ideas and experiences online, and only recently met in person for the first time at their graduation.
There’s a clear message here: investment in leadership works.