Does this sound like you?
+ You are a positive and passionate individual and love what you do, approaching tasks with zest and energy
+ Curious and willingness to learn and develop and keep up to date with complex information
+ Strong communication skills and enjoys listening and engaging with other people
+ Enjoys working to and motivated to achieve challenging targets
+ Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude
+ Strong organisational and prioritisation skills
+ You are a team player who is comfortable learning from and working with others to help and support them
Trainee Customer Consultant
Plus Vehicle Discounts, Contributory Pension, Life Assurance Scheme, Training and on-going development with the Award-Winning Toyota Academy, Opportunity for career progression, Plus other excellent benefits/incentives
At Inchcape Toyota in Basingstoke, we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply.
We are all Brand Ambassadors and live and breathe the Toyota brand and values. We are by nature passionate about the services and support that we offer our customers.
We are committed to building a diverse workforce and culture – everyone is welcome. Joining us as a Trainee Customer Consultant offers you the opportunity to thrive. You’ll develop your career with one of the world’s most prestigious companies, working alongside some of the industry’s best talent. We are constantly evolving so there is always something new just around the corner!
The Trainee Customer Consultant role:
Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience.
As a Trainee Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey. Our One Team approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, offering total customer ownership.
What your day might look like:
+ You will be enrolled in The Toyota Academy programme unique for your role. You will participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor
+ You will ensure we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team
+ Building rapport with customers to fully understand their complete requirements for all of their mobility needs
+ Assisting with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries
+ Welcoming and greeting all customers (sales and aftersales) to your Centre and ensure their experience is second to none
+ Understanding the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements
+ Working with and assisting other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome
+ Getting involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers
+ A full UK driving licence would be advantageous
+ Eligibility to work in the UK.
+ Flexible to work hours required to carry out the role effectively
+ This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
Ready to join the largest car company in the world?
Since Toyota’s foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR