Trainee / Apprentice Customer Service Advisor

  • Job added: 24 Nov, 2022
  • Salary:
  • Location: Gloucestershire
  • Job Type: Aftersales & Service
  • Reference : Trainee / Apprentice Customer Service Advisor
  • Company : Recruitment Revolution


Ready to kick start your career with the largest car company in the world?

An exciting opportunity has arisen for a brand-new position as an Apprentice Aftersales Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday – Friday 08:00 – 18:00 as well as working Saturdays on a rota basis.

We aren’t looking for the finished article as we will in turn offer comprehensive training at Toyota and you will be regularly assessed as you work towards achieving an Aftersales qualification. This will allow you to work confidently with our customers.

Role Info:

Apprentice Aftersales Advisor
Plus Pension Scheme, Health and Wellbeing Benefits, Group Life Insurance, Staff Discount on Car Servicing, Listers Benefits (Discounts on Retailers, Restaurants, Cinemas and Holidays), Loyalty Incentives, Plus other excellent benefits/incentives

Who are we?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, there are over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.

We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector, then please apply today.

The Apprentice Aftersales Advisor:

As an Aftersales Customer Advisor Apprentice, you will work closely with both the customers and our staff to make sure the customers’ needs are met. You’ll also gain the knowledge to accurately look up all the vehicle components that our technicians require to repair them.

Key Responsibilities:

+ Handling all customer requirements for service, parts, and vehicle repairs in an efficient and professional manner.
+ Advising customers of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
+ Liaising with the workshop to ensure they have the correct parts and that all the information from the customer is accurate for a seamless visit.
+ Using our online parts catalogues to look up accurate parts and sourcing them when required.
+ Receiving and dispatching parts in a timely and professional manner.
+ Working with various online systems to manage customer visits and using them to communicate efficiently with our customers and your internal colleagues.
+ Assisting and controlling parts stock management.
Working with a team in a busy environment.

About you:

+ The successful candidate will be organised and willing to learn about the customer journey
+ Strong communication skills.
+ A well-presented individual with a desire, character, and attitude to succeed.
+ Willingness to learn and listen to instructions.
+ Ability to build good relationships with your team and other departments.

Ready to join the largest car company in the world?

Since Toyota’s foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR