Retail Support Executive (Inbound)

  • Job added: 24 Nov, 2022
  • Salary:
  • Location:
  • Job Type: Aftersales & Service
  • Reference : Retail Support Executive (Inbound)
  • Company : Swansway Group

We are currently looking for a Retail Support Executive to join our friendly contact centre based in Crewe. Reporting to the Contact Centre Manager you will be working as part of a large upbeat team who are responsible for providing excellent customer service and aftercare support to our customers.

As a Retail Support Executive you’ll be responsible for receiving inbound calls from our customers to arrange services, MOT’s and any other work required to their vehicles as well as selling and upselling our products and services. You’ll take time to understand what the customer needs when they are making arrangements to visit the dealership. While speaking to our customers you’ll be on the look-out for any opportunities to cross-sell products such as service plans or free car checks to the customer to make sure their vehicles won’t let them down. It is important you are able to take notes of your calls with customers so our dealerships fully understand what the customer is coming in for and what their expectations are. You’ll be used to prioritising your workload, and above all, should be used to putting customers at the heart of everything you do.

More about the role:

  • Arranging MOT’s and Services for customers
  • Advising customers on our products and services
  • Taking detailed notes of your customer calls
  • Working closely with the dealership network

More about you:

  • Previous contact centre experience
  • Excellent customer service
  • Experience of working to targets and KPI’s
  • Strong organisation and time management skills
  • Ability to manage own workload

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

Benefits of working for Swansway Group:

  • Company pension scheme
  • Life assurance (death in service benefit)
  • Holidays that increase with length of service
  • Long service recognition
  • Cycle to work scheme
  • Annual flu jab
  • Discounts on products and services

When you join Swansway, you’re joining a family; so, if you enjoy, and thrive in, an inclusive family atmosphere, apply to join us now!